Shipping policy

Shipping Policy for Cecolux

1. Shipping Destinations

We currently offer shipping services exclusively within Lebanon.

2. Shipping Method and Delivery Time

We provide standard shipping with an estimated delivery time of 2 to 5 business days from the date of order confirmation.

3. Shipping Costs

Shipping costs are calculated based on the order weight. Typically 4$ for anything under 10 kg all over Lebanon.

4. Order Processing Time

Orders are typically processed and prepared for shipping within on the same day or the day after order confirmation.

5. Tracking Information

We provide order tracking information to customers for their convenience. You will receive a tracking number via email once your order has been shipped.

6. Lost or Damaged Shipments

In the rare event that your shipment is lost or arrives damaged, please contact our customer support team immediately. We will work with our shipping partners to resolve the issue and ensure your satisfaction.

7. Changing Shipping Address

If you need to change your shipping address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request.

8. Remote and Hard-to-Reach Areas

Additional charges may apply for shipping to remote or hard-to-reach areas within Lebanon. If your shipping address falls into such a category, you will be notified of any extra charges during the checkout process.

9. Holiday and Peak Periods

During holiday seasons or peak periods, please allow for additional processing and delivery times. We will make every effort to ensure your orders reach you in a timely manner.

10. Contact Us

If you have any questions or need further assistance regarding our shipping policy, please contact our customer support team using any of the methods provided on our website.